Shipping 

All orders are shipped via USPS.  The majority of orders arrive within a week, but USPS does not guarantee shipping times as severe weather and holidays can cause delays.
I ship orders twice a week, so your order will hit the mail in a few days at the most.

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 Damage During Shipping 

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 24hrs of receipt. Please email me at ficus.ceramica@gmail.com and provide detailed information, including a photo of the damaged product, and we'll have a replacement on its way asap.

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 Return Policy 

Due to the intimate nature of pipes, I do not accept returns. ALL SALES FINAL.

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 Cancellations 

If you wish to cancel your order, please email me at ficus.ceramica@gmail.com ASAP. Your cancellation must be made before your order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged.

If a cancellation is placed after the order shipped, it is up to the customer to refuse the unopened package or send the unopened package back. Once the package is returned, a full refund will be issued, less shipping costs both to and from your delivery address.

All cancellation refunds are processed within 5 business days. I reserve the right to cancel any order at any time.
Once a package has been opened, it is no longer eligible for cancellation. At this point, our standard returns policy applies. ALL SALES FINAL.